Average Reviews:
(More customer reviews)I received the product with the incorrect item inside the box.I ordered a red grill but there was a green one inside the box.The outside of the box indicated the item inside should be red, so this was obviously a packaging problem somewhere.I had little time for the exchange as I had ordered the grill for an upcoming party.When I called Amazon to discuss the issue, at first the customer service rep said that they could just ship out a replacement for us with quick delivery( I don;t remember if it was next day or 2 day delivery but it was a short period).Then she said no she could not do that because Amazon no longer stocks this product.Later the product manufacturer told me they just sent a huge shipment to Amazon for this product when I called about a question on the setup.When I asked the Amazon Customer Service Rep whether Amazon could arrange a shipment from one of the other online vendors that it advterises this product for on Amazon which indicated they had the item in stock, she said no.I had to explain myself several times before she understood my request.When it finally came down to it, she said they could make those arrangements but that she could not guarantee next day delivery...even though she never even contacted one of those vendors to ask if it was possible...Then she told me we would have to pay extra charges if we wanted the correction made with a quick shipment.I finally ran out of time to deal with the person on the phone and the incorrect item and decided to keep it.It was a very frustrating 30-45 minutes of my time with the customer service person who was a very bad listener, kept interrupting me and talking over me and was not willing to attempt to look for creative solutions to the problem.Putting the grill together was a moderately sized task.It was designed for everything to fit together precisely and if there are any deviations in the alignment or if the product is slightly bent in spots, as mine was, you have to try to bend the parts or redrill bigger holes... All in all it took about an hour and were unable to get at least one of the screws into the product ...The final product is great though.We use the grill at least 3 days a week and love it.It heats up very well and fast and it looks great.I would suggest one enhancement to the product, if the left and right 'side tables' could collapse down to the sides or tuck into the back somehow, it would be ideal for making it less obtrusive in smaller spaces like ours.
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Product Description:
The Minden Master Propane Gas Grill in green is the ultimate in grilling performance and engineered excellence. The grill comes standard with (6) intelligent features and gives you the opportunity to add various custom grill options.
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